A beginner’s guide to Negotiation & Communication Skills

Santhosh By  November 13, 2023

Hello awesome readers!

Ever wondered how some people always seem to get what they want? Or how they make friends easily and solve problems without a fuss? The secret often lies in two very important skills: Negotiation and Communication. These are not just for big business leaders; they are for everyone, including you!

Imagine you run a successful business, maybe selling amazing homemade sweets in Chennai, or providing top-notch marketing services in Coimbatore. To grow, you need to talk to people, understand them, and agree on things. That’s where these skills come in handy.

What is Negotiation? Simple as Sharing a Vadai!

Think of negotiation like sharing a delicious vadai. Everyone wants a piece, but how do you make sure everyone is happy with their share? It’s about talking, understanding what each person needs, and finding a solution that works for all. It’s not about winning or losing; it’s about finding a good deal for everyone involved.

Why is it important? Because in business, you’ll constantly be making deals – with your customers, your suppliers, or even your team members. A good negotiation means everyone walks away feeling happy, leading to stronger relationships.

Example: Let’s say Ms. Priya owns a small textile shop in Madurai. She wants to buy new silk sarees from a supplier in Kanchipuram. The supplier quotes a price. Ms. Priya needs to negotiate for a better price so she can sell the sarees and make a profit. She talks, explains her situation, and they find a price that works for both. That’s negotiation!

Key Skills for Great Negotiation:

  • Listen Carefully: Before you speak, listen. Like a detective, understand what the other person truly wants or needs. What are their challenges? When Ms. Priya negotiated, she listened to the supplier’s costs.
  • Prepare Well: Don’t go empty-handed. Know what you want and what you can offer. Know your options. Before talking to the Kanchipuram supplier, Ms. Priya knew the market price for silk sarees.
  • Be Patient: Good things take time. Don’t rush. Like waiting for a perfect filter coffee, sometimes you need to wait for the right moment.
  • Solve Problems: Instead of just saying “no,” try to find a “yes.” How can you help the other person get what they need while also getting what you want? It’s about finding a win-win.
  • Be Confident: Believe in yourself and what you are offering. Stand tall, speak clearly, and show you know your stuff.

What is Communication? Talking Clearly, Like a Tamil Movie Dialogue!

Communication is simply sharing information, ideas, or feelings between people. It’s how we understand each other. Think about your favorite Tamil movie. The actors communicate their feelings and stories through words, expressions, and actions, making you understand everything.

Why is it important? If you can’t share your ideas clearly, how will anyone know what you offer? If you can’t understand what others say, how can you help them? Clear communication builds trust and avoids misunderstandings.

Example: Mr. Suresh is a marketing expert in Trichy. He needs to explain a new digital marketing plan to a client who owns a local restaurant. If Mr. Suresh uses too many difficult words, the client might get confused. But if he explains it simply, using examples that the restaurant owner understands, the client will feel confident and happy.

Key Skills for Smart Communication:

  • Speak Clearly and Simply: Use words everyone can understand. Imagine explaining something to your younger sibling – keep it simple! Mr. Suresh made sure his marketing plan made sense to the restaurant owner.
  • Listen Actively: This is more than just hearing words. It’s about truly understanding what the other person means, their feelings, and their needs. Nod, make eye contact, and ask questions to show you are listening.
  • Show Empathy: Try to put yourself in the other person’s shoes. How would you feel? Understanding their feelings helps you respond kindly and effectively.
  • Use Your Body Language: Your body speaks even without words! A friendly smile, a confident posture, and good eye contact can communicate a lot.
  • Give and Get Feedback: Ask if people understood you. And be open to what others tell you about your communication. It helps you get better.

How Negotiation and Communication Work Together, Hand in Hand!

Imagine negotiation and communication as two best friends working together. You can’t have one without the other for the best results.

For example, when Ms. Priya was negotiating for sarees, she used her communication skills to explain her needs clearly and listen to the supplier’s challenges. This clear talk built trust, making the negotiation smoother and leading to a good deal for both. If they didn’t communicate well, they might never have agreed.

Similarly, Mr. Suresh, the marketing expert, uses his communication skills to explain his services. But when it comes to deciding the project fees or deadlines, he uses his negotiation skills, backed by clear communication, to finalize the deal with the client in a way that benefits both.

Practical Tips for Building Your Skills in Tamil Nadu:

  • Build Relationships: In Tamil Nadu, relationships and trust are very important. Take time to build a good connection before diving into business. A cup of tea and a friendly chat can go a long way.
  • Understand Local Ways: Be polite and respectful. Understand the local culture and customs. Sometimes, a small gesture of respect can open many doors.
  • Practice, Practice, Practice: Just like learning to ride a cycle, you get better with practice. Try these skills in your everyday life – with friends, family, or even when buying vegetables at the local market!

So, there you have it! Negotiation and communication are not just fancy words for big businesses. They are simple, powerful skills that you can learn and use every day to make your life and business better. Start practicing today, and watch how things change for the better!

Keep learning, keep growing!

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